Returns & Exchanges

At OXVA STORE, we stand by the quality of our vaping hardware and offer a 30-day return window for unopened products or defective electronics. Our goal is to ensure you have a seamless experience with our cutting-edge technology.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation of the return reason.

2

Technical Inspection

For defective electronics, provide clear photos or a short video demonstrating the hardware issue for our technical team to review.

3

Secure Packaging

Once approved, pack the item securely in its original packaging including all cables, manuals, and accessories to prevent damage during transit.

4

Refund Processing

After we receive and inspect your returned device, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing